Printing Turnaround Time

Printing turnaround time commences from the time we receive your print-ready files, approval for your online proof and full payment for your order. Orders placed before 9:00 am PST qualify for same day printing. Orders placed after 9:00 am PST will be placed in the printing que for the following day. While most orders can commonly be completed same day, please be sure to check your particular order’s product page for any additional delivery time that may be needed due to (a) the particular product (i.e. select envelopes, select poster sizes, etc.), or (b) the requested quantities. Please note that there is no production or shipping on Saturdays, Sundays and Holidays. As a result, these days are not considered when calculating printing turnaround time. The estimated printing turnaround time advertised on this site is based on the typical number of hours or days that a print job is completed under normal circumstances, excluding Saturdays, Sundays and holidays.

OntheGo’s responsibility is limited to preparing and submitting your print order to the appropriate carrier for shipping. Shipping transit times vary and OntheGo assumes no responsibility for delays caused by shipping carriers, weather or any damages resulting from the failure to receive a job on time. Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, illness, etc. OntheGo is not liable for damages that occur during shipping. Pick up orders will be kept for 30 days from the send date of the pick-up notification email. If the order has not been picked up from OntheGo’s facility within 30 days, it will be recycled.